Frequently Asked Questions

Please read our FAQ before sending us a message.

You do not know what ant species to keep or which Formicarium you should use?

Try our “Ant Finder” or “Formicarium Finder” – Our online customer service

Find your ant species

Find your Formicarium

What are the delivery times and charges for orders from the Online Shop?

You can find information about estimated delivery times here:

Delivery times

If you want to know about estimated shipping costs and delivery restrictions please look here:

Shipping costs/ delivery restrictions

Which payment methods are accepted in the Online Shop?

You can find an overview of our accepted payment methods here:

Payment methods

You are looking for user manuals for your starter set?

Find PDF user manuals to print or download here:


You have questions about our products?

If you have questions about our products please have a look in the respective product description in our shop first.

Otherwise you can find more information here:

Product information

Contact us

  • E-Mail:
  • Phone: +49 30 766 870 51

Working hours (UTC/GMT +1):

  • Tuesday to Friday from 10:00 – 18:00

Visit our store


  • Street: Selerweg 41
  • Postal Code: D – 12169
  • Town: Berlin
  • Country: Germany
  • District: Steglitz-Zehlendorf

Opening hours (UTC/GMT +1)

  • Tuesday to Friday 13:00 – 18:00

COVID-19 NOTE: Our retail store is closed since March 2020 or not yet accessible to visitors. However, you can order and pay for our products online and then either pick up everything at our front door or we send the products by parcel service to your home. Our support team is still available for your requests by email or phone! We will keep you up to date.