FAQ Shop  

Frequently asked questions about our products or our store in general

Try our “Ant Finder” or “Formicarium Finder” – Our online customer service

Find your ant species

Find your Formicarium

You can find information about estimated delivery times here:

Delivery times

If you want to know about estimated shipping costs and delivery restrictions please look here:

Shipping costs/ delivery restrictions

You can find an overview of our accepted payment methods here:

Payment methods

Find PDF user manuals to print or download here:


If you have questions about our products please have a look in the respective product description in our shop first.

Otherwise you can find more information here:

Product information