{"id":632,"date":"2021-07-30T13:32:44","date_gmt":"2021-07-30T11:32:44","guid":{"rendered":"https:\/\/antcube.shop\/?page_id=632"},"modified":"2024-11-29T15:27:28","modified_gmt":"2024-11-29T14:27:28","slug":"politica-de-rambursare","status":"publish","type":"page","link":"https:\/\/antcube.shop\/ro\/politica-de-rambursare\/","title":{"rendered":"Reclama\u021bii \u0219i dreptul de retragere"},"content":{"rendered":"<div id=\"gap-1656864195\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1656864195 {\n  padding-top: 200px;\n}\n@media (min-width:550px) {\n  #gap-1656864195 {\n    padding-top: 197px;\n  }\n}\n@media (min-width:850px) {\n  #gap-1656864195 {\n    padding-top: 190px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-355889723\">\n\n\n\t<div id=\"col-580715479\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>Prelucrarea reclama\u021biilor \u0219i dreptul de anulare<\/b><\/h3>\n<h4><b>1. prelucrarea reclama\u021biilor<\/b><\/h4>\n<p><b>Informa\u021bii generale:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dac\u0103 nu sunte\u021bi mul\u021bumit de produsele livrate sau de animalele vii, v\u0103 rug\u0103m s\u0103 ne informa\u021bi prompt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statutul dumneavoastr\u0103 <\/span><b>drepturi de garan\u021bie <\/b><span style=\"font-weight: 400;\">\u00een conformitate cu \u00a7\u00a7 434 ff. BGB (Codul civil german) r\u0103m\u00e2n neafectate.<\/span><\/li>\n<\/ul>\n<p><b>Raporta\u021bi o pl\u00e2ngere:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Raporta\u021bi reclama\u021biile prin intermediul contului dvs. de client: <\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Contul dvs. \u2192 Comenzile dvs. \u2192 Notific\u0103ri. <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Un formular preg\u0103tit este disponibil acolo pentru a v\u0103 clarifica rapid problemele.<\/span><\/li>\n<\/ul>\n<p><b>Pa\u0219i importan\u021bi pentru reclama\u021bii:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contacta\u021bi-ne \u00eenainte de a returna bunurile:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">V\u0103 rug\u0103m s\u0103 nu returna\u021bi bunurile f\u0103r\u0103 un acord prealabil. Daunele pot fi adesea documentate prin fotografii \u0219i clarificate prin e-mail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Return\u0103rile vor fi efectuate numai la instruc\u021biunile noastre.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Animale vii:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">La primire, verifica\u021bi dac\u0103 stupul este complet (matc\u0103, puiet, lucr\u0103toare) \u0219i \u00een stare bun\u0103 (de exemplu, leziuni, infestare cu acarieni).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Raporta\u021bi imediat orice discrepan\u021be sau defec\u021biuni prin e-mail la verkauf@antstore.de, inclusiv documenta\u021bia foto.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Avarii de transport:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Constata\u021bi daunele externe ale ambalajului direct de c\u0103tre expeditor. Documenta\u021bi fotografic deteriorarea \u0219i informa\u021bi-ne prin e-mail la verkauf@antstore.de.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Defecte tehnice:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Raporta\u021bi problemele tehnice fie c\u0103tre noi, fie direct c\u0103tre produc\u0103tor. Contacta\u021bi produc\u0103torul prin intermediul liniei directe furnizate sau prin e-mail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u00cen caz de defecte, ave\u021bi dreptul la <\/span><b>rectificare<\/b><span style=\"font-weight: 400;\">, <\/span><b>livrare de \u00eenlocuire <\/b><span style=\"font-weight: 400;\">sau, \u00een cazul \u00een care rectificarea nu are succes, anularea contractului sau reducerea pre\u021bului de cump\u0103rare \u00een conformitate cu \u00a7 439 BGB.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Articole incorecte sau lips\u0103:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Verifica\u021bi imediat dac\u0103 livrarea este corect\u0103 \u0219i complet\u0103.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Dac\u0103 lipsesc articole sau acestea au fost amestecate, v\u0103 rug\u0103m s\u0103 ne anun\u021ba\u021bi, astfel \u00eenc\u00e2t s\u0103 putem rectifica eroarea imediat.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b>Schimb\/anulare:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00cen cazul \u00een care un articol nu este pe placul dvs., acesta poate fi returnat sub rezerva <\/span><b>dreptul legal de anulare <\/b><span style=\"font-weight: 400;\">(a se vedea mai jos). Condi\u021bia prealabil\u0103 este respectarea termenelor \u0219i a condi\u021biilor.<\/span><\/li>\n<\/ul>\n<h4><b>2. dreptul de anulare<\/b><\/h4>\n<ol>\n<li><b> Politica de anulare pentru consumatori (\u00een conformitate cu \u00a7 355 BGB):<\/b><\/li>\n<li><b> dreptul general de anulare pentru contractele la distan\u021b\u0103:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumatorii (\u00a7 13 BGB), \u0219i anume orice persoan\u0103 fizic\u0103 care \u00eencheie o tranzac\u021bie juridic\u0103 \u00een scopuri care nu pot fi atribuite \u00een mod predominant nici activit\u0103\u021bii sale comerciale, nici activit\u0103\u021bii sale profesionale independente, au dreptul de a anula un contract de achizi\u021bie de bunuri \u00een termen de 14 zile, f\u0103r\u0103 a oferi motive.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> detalii privind perioada de anulare:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00cenceputul perioadei de anulare:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Pentru bunurile care pot fi trimise prin colet po\u0219tal: Din ziua \u00een care consumatorul sau o parte ter\u021b\u0103 desemnat\u0103 de acesta prime\u0219te ultimele bunuri din livrare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Pentru m\u0103rfurile de expedi\u021bie: Din ziua \u00een care ultimele m\u0103rfuri sunt predate de c\u0103tre expeditor.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b> declara\u021bie de anulare: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Anularea se face printr-o declara\u021bie scris\u0103 clar\u0103 (scrisoare, e-mail) la adresa:<\/span><\/li>\n<\/ol>\n<p><b>Contact: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, <\/span><span style=\"font-weight: 400;\">D-12169 Berlin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Telefon: +49 30 439703870<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">E-mail: verkauf (at) antstore.de<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Urm\u0103toarele <\/span><b>model de formular de anulare<\/b><span style=\"font-weight: 400;\">poate fi utilizat (nu este obligatoriu).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Pentru a respecta termenul limit\u0103, este suficient s\u0103 trimite\u021bi notificarea de anulare \u00eenainte de expirarea termenului.<\/span><\/p>\n<ol start=\"4\">\n<li><b> consecin\u021bele anul\u0103rii:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rambursarea tuturor pl\u0103\u021bilor efectuate, inclusiv a costurilor de expediere standard (dar nu \u0219i pentru livr\u0103rile dorite mai scumpe), se va face \u00een termen de cel mult 14 zile de la primirea anul\u0103rii.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mijlocul de plat\u0103 utilizat ini\u021bial va fi utilizat pentru rambursare, cu excep\u021bia cazului \u00een care se convine altfel. Nu se percep taxe pentru rambursare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restituirile pot fi refuzate p\u00e2n\u0103 c\u00e2nd bunurile nu au fost returnate sau p\u00e2n\u0103 c\u00e2nd nu a fost furnizat\u0103 dovada return\u0103rii.<\/span><\/li>\n<\/ul>\n<p><b>Returnarea bunurilor:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumatorul suport\u0103 costurile de returnare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bunurile trebuie returnate \u00een termen de cel mult 14 zile de la declara\u021bia de anulare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumatorul este r\u0103spunz\u0103tor pentru pierderile de valoare numai \u00een cazul \u00een care acestea se datoreaz\u0103 unei manipul\u0103ri necorespunz\u0103toare care dep\u0103\u0219e\u0219te inspec\u021bia necesar\u0103 a st\u0103rii \u0219i a func\u021bion\u0103rii.<\/span><\/li>\n<\/ul>\n<p><b>Not\u0103:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">V\u0103 recomand\u0103m insistent s\u0103 utiliza\u021bi ambalajul original atunci c\u00e2nd returna\u021bi bunuri sensibile, cum ar fi sticla. Acesta este cel mai simplu mod de a v\u0103 asigura c\u0103 ambalajul este adecvat pentru protejarea acestor materiale. Ambalajul original este adesea special conceput pentru transportul bunurilor sensibile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dac\u0103 nu mai ave\u021bi ambalajul original, este important ca produsul s\u0103 fie bine ambalat \u0219i c\u0103ptu\u0219it. \u00cen plus, produsul trebuie a\u0219ezat \u00een pozi\u021bie vertical\u0103 \u0219i centrat \u00een cutie, iar spa\u021biile goale trebuie umplute cu material de umplutur\u0103 pentru a preveni mi\u0219carea \u0219i deteriorarea produsului \u00een timpul transportului.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dac\u0103 ave\u021bi \u00eentreb\u0103ri, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi, care va fi bucuroas\u0103 s\u0103 v\u0103 ajute s\u0103 g\u0103si\u021bi ambalajul potrivit pentru returnarea \u00een siguran\u021b\u0103 a bunurilor.<\/span><\/p>\n<ol>\n<li><b> Excluderea \u0219i restric\u021bionarea dreptului de anulare (\u00a7 312g BGB): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Dreptul de anulare nu se aplic\u0103 pentru:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bunuri care sunt fabricate conform specifica\u021biilor clientului sau sunt clar personalizate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bunuri perisabile sau bunuri cu termen de valabilitate scurt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produse sigilate care nu pot fi returnate din motive de igien\u0103 sau de protec\u021bie a s\u0103n\u0103t\u0103\u021bii dup\u0103 ce sigiliul a fost \u00eendep\u0103rtat.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bunuri care, datorit\u0103 naturii lor, au fost amestecate \u00een mod inseparabil cu alte bunuri.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ziare, reviste sau periodice (cu excep\u021bia abonamentelor).<\/span><\/li>\n<\/ul>\n<ol>\n<li><b> Expirarea prematur\u0103 a dreptului de anulare (\u00a7 356 BGB): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Dreptul de anulare expir\u0103 prematur dac\u0103:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Livrarea de \u00eenregistr\u0103ri audio\/video sigilate sau de software \u00een cazul \u00een care sigiliul a fost \u00eendep\u0103rtat.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serviciile care au fost furnizate integral, cu condi\u021bia ca consumatorul s\u0103 \u00ee\u0219i fi dat \u00een prealabil consim\u021b\u0103m\u00e2ntul expres.<\/span><\/li>\n<\/ul>\n<h4><b>Exemplu de formular de anulare<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Dac\u0103 dori\u021bi s\u0103 anula\u021bi contractul, v\u0103 rug\u0103m s\u0103 utiliza\u021bi urm\u0103torul formular:<\/span><\/p>\n<p><b>Exemplu de formular de anulare:<\/b><\/p>\n<p><b>Pentru:<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, D-12169 Berlin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email:verkauf@antstore.de\u00a0<\/span><\/p>\n<p><b>Subiect:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Anularea comenzii [num\u0103rul comenzii]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b>Cuprins:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Prin prezenta, anulez contractul de cump\u0103rare a urm\u0103toarelor bunuri:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> [insera\u021bi descrierea bunurilor]<\/span><\/p>\n<p><b>Comandat pe:<\/b><span style=\"font-weight: 400;\"> [data]<\/span><\/p>\n<p><b>Primit pe: <\/b><span style=\"font-weight: 400;\">[data]<\/span><\/p>\n<p><b>Numele consumatorului: <\/b><span style=\"font-weight: 400;\">[Nume]<\/span><\/p>\n<p><b>Adresa consumatorului: <\/b><span style=\"font-weight: 400;\">[adresa]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Data \u0219i semn\u0103tura (numai pentru anularea scris\u0103 prin po\u0219t\u0103)<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"font-family: Verdana; font-size: small;\">Desc\u0103rca\u021bi formularul de anulare:<\/span><\/strong><br \/><a href=\"https:\/\/www.antstore.net\/shop\/images\/documents\/Information-Reklamation-de.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: verdana,arial,helvetica,sans-serif;\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.antstore.net\/shop\/images\/pdf_logo.gif?w=1020&#038;ssl=1\" alt=\"\" border=\"0\" \/>Informa\u021bii \u0219i returnbill<\/span><\/a> (german\u0103), (PDF 0,4 MB)<br \/><span style=\"color: #666666; font-family: arial,helvetica,sans-serif; font-size: xx-small;\">(Se compune din: Info \/ Formular)<\/span>\u00a0<\/p>\n<h2>Returnarea\/revocarea produselor comerciale Produse<\/h2>\n<p>Livrarea \u0219i produc\u021bia de produse din categoria M\u0103rfuri este asigurat\u0103 de partenerul nostru PRINTFUL. Prin comandarea unuia dintre aceste produse, accepta\u021bi Termenii \u0219i condi\u021biile, Politica de confiden\u021bialitate \u0219i Politica de returnare a PRINTFUL.\u00a0<\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/terms-of-service\">G\u0103si\u021bi Termenii \u0219i condi\u021biile PRINTFUL aici.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/returns\">G\u0103si\u021bi politica de returnare a PRINTFUL aici.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/privacy\">G\u0103si\u021bi Politica de confiden\u021bialitate a PRINTFUL aici.<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-632","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/pages\/632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/comments?post=632"}],"version-history":[{"count":10,"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/pages\/632\/revisions"}],"predecessor-version":[{"id":10639,"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/pages\/632\/revisions\/10639"}],"wp:attachment":[{"href":"https:\/\/antcube.shop\/ro\/wp-json\/wp\/v2\/media?parent=632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}