{"id":632,"date":"2021-07-30T13:32:44","date_gmt":"2021-07-30T11:32:44","guid":{"rendered":"https:\/\/antcube.shop\/?page_id=632"},"modified":"2024-11-29T15:27:28","modified_gmt":"2024-11-29T14:27:28","slug":"tagasimaksepoliitika","status":"publish","type":"page","link":"https:\/\/antcube.shop\/et\/tagasimaksepoliitika\/","title":{"rendered":"Kaebused ja taganemis\u00f5igus"},"content":{"rendered":"<div id=\"gap-131932641\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-131932641 {\n  padding-top: 200px;\n}\n@media (min-width:550px) {\n  #gap-131932641 {\n    padding-top: 197px;\n  }\n}\n@media (min-width:850px) {\n  #gap-131932641 {\n    padding-top: 190px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1621736979\">\n\n\n\t<div id=\"col-2006401455\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>Kaebuste menetlemine ja t\u00fchistamis\u00f5igus<\/b><\/h3>\n<h4><b>1. kaebuste menetlemine<\/b><\/h4>\n<p><b>\u00dcldine teave:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kui te ei ole tarnitud kaupade v\u00f5i elusloomadega rahul, siis palun teavitage meid sellest viivitamatult.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teie seadusj\u00e4rgne <\/span><b>Garantii\u00f5igused <\/b><span style=\"font-weight: 400;\">vastavalt \u00a7\u00a7 434 jj. BGB (Saksa tsiviilseadustik) j\u00e4\u00e4vad puutumata.<\/span><\/li>\n<\/ul>\n<p><b>Teatage kaebusest:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teatage kaebustest oma kliendikonto kaudu: <\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Teie konto \u2192 Teie tellimused \u2192 Teated. <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Probleemide kiireks selgitamiseks on seal olemas ettevalmistatud vorm.<\/span><\/li>\n<\/ul>\n<p><b>Olulised sammud kaebuste esitamiseks:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enne kauba tagastamist v\u00f5tke meiega \u00fchendust:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Palun \u00e4rge tagastage kaupa ilma eelneva kokkuleppeta. Kahjustusi saab sageli dokumenteerida fotodega ja selgitada e-posti teel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Tagastamine toimub ainult meie juhiste alusel.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Elusloomad:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Vastuv\u00f5tmisel kontrollige, kas taru on t\u00e4ielik (kuninganna, haude, t\u00f6\u00f6lised) ja heas seisukorras (nt vigastused, lestade levik).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Teatage k\u00f5ikidest k\u00f5rvalekalletest v\u00f5i riketest viivitamatult e-posti aadressil verkauf@antstore.de, lisades fotodokumentatsiooni.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transpordikahjustused:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Laske pakendi v\u00e4lised kahjustused m\u00e4rkida otse k\u00e4ttetoimetajale. Dokumenteerige kahjustused fotodokumentidega ja teavitage meid e-posti aadressil verkauf@antstore.de.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tehnilised puudused:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Teatage tehnilistest probleemidest kas meile v\u00f5i otse tootjale. V\u00f5tke \u00fchendust tootjaga etten\u00e4htud vihjetelefoni v\u00f5i e-posti teel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Defektide korral on teil \u00f5igus <\/span><b>parandamine<\/b><span style=\"font-weight: 400;\">, <\/span><b>asendustarne <\/b><span style=\"font-weight: 400;\">v\u00f5i, kui parandamine ei \u00f5nnestu, lepingu t\u00fchistamine v\u00f5i ostuhinna v\u00e4hendamine vastavalt BGB \u00a7 439.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ebakorrektsed v\u00f5i puuduvad artiklid:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Kontrollige koheselt, kas saadetis on korrektne ja t\u00e4ielik.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Kui esemed on puudu v\u00f5i segi l\u00e4inud, andke meile sellest teada, et saaksime vea kohe parandada.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b>Vahetamine \/ t\u00fchistamine:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kui toode ei meeldi teile, v\u00f5ib selle tagastada vastavalt <\/span><b>seadusj\u00e4rgne t\u00fchistamis\u00f5igus <\/b><span style=\"font-weight: 400;\">(vt allpool). Eelduseks on t\u00e4htaegadest ja tingimustest kinnipidamine.<\/span><\/li>\n<\/ul>\n<h4><b>2. t\u00fchistamis\u00f5igus<\/b><\/h4>\n<ol>\n<li><b> T\u00fchistamispoliitika tarbijate jaoks (vastavalt BGB \u00a7 355):<\/b><\/li>\n<li><b> \u00fcldine t\u00fchistamis\u00f5igus kauglepingute puhul:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tarbijatel (BGB \u00a7 13), st igal f\u00fc\u00fcsilisel isikul, kes s\u00f5lmib \u00f5igusliku tehingu eesm\u00e4rgil, mida ei saa valdavalt seostada tema \u00e4ritegevuse ega iseseisva kutsetegevusega, on \u00f5igus 14 p\u00e4eva jooksul ilma p\u00f5hjendusi esitamata kauba ostulepingust taganeda.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> t\u00fchistamisperioodi \u00fcksikasjad:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00fchistamisperioodi algus:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Kaupade puhul, mida saab saata pakiautomaadiga: Alates p\u00e4evast, mil tarbija v\u00f5i tema poolt m\u00e4\u00e4ratud kolmas isik saab k\u00e4tte viimase kauba tarne.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Kaupade edastamiseks: Alates p\u00e4evast, mil ekspediitor annab viimase kauba \u00fcle.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b> t\u00fchistamise deklaratsioon: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">T\u00fchistamine toimub selge kirjaliku avaldusega (kiri, e-kiri) aadressil:<\/span><\/li>\n<\/ol>\n<p><b>Kontakt: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, <\/span><span style=\"font-weight: 400;\">D-12169 Berliin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Telefon: +49 30 439703870<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">E-post: verkauf (at) antstore.de<\/span><\/p>\n<p><span style=\"font-weight: 400;\">J\u00e4rgmised <\/span><b>t\u00fchistamisvormi n\u00e4idis<\/b><span style=\"font-weight: 400;\">v\u00f5ib kasutada (ei ole kohustuslik).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> T\u00e4htajast kinnipidamiseks piisab sellest, kui saadate t\u00fchistamisteate enne t\u00e4htaja m\u00f6\u00f6dumist.<\/span><\/p>\n<ol start=\"4\">\n<li><b> t\u00fchistamise tagaj\u00e4rjed:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u00f5ik tehtud maksed, sealhulgas standardsed saatmiskulud (kuid mitte kallimate soovitud tarnete puhul), tagastatakse hiljemalt 14 p\u00e4eva jooksul alates t\u00fchistamise k\u00e4ttesaamisest.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kui ei ole kokku lepitud teisiti, kasutatakse tagasimaksmiseks kasutatud algset maksevahendit. Tagasimakse eest ei v\u00f5eta tasu.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tagastamisest v\u00f5idakse keelduda enne, kui kaup on tagastatud v\u00f5i kui on esitatud tagastamist\u00f5end.<\/span><\/li>\n<\/ul>\n<p><b>Kaupade tagastamine:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tagastamisega seotud kulud kannab tarbija.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kaup tuleb tagastada hiljemalt 14 p\u00e4eva jooksul p\u00e4rast t\u00fchistamisdeklaratsiooni esitamist.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tarbija vastutab v\u00e4\u00e4rtuse v\u00e4henemise eest ainult siis, kui see tuleneb eba\u00f5igest k\u00e4itlemisest, mis l\u00e4heb kaugemale kui vajalik seisundi ja toimimise kontrollimine.<\/span><\/li>\n<\/ul>\n<p><b>M\u00e4rkus:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Soovitame tungivalt kasutada tundlike kaupade, n\u00e4iteks klaasi, tagastamisel originaalpakendit. Nii on k\u00f5ige lihtsam tagada, et pakend on nende materjalide kaitsmiseks sobiv. Originaalpakendid on sageli spetsiaalselt tundlike kaupade transportimiseks m\u00f5eldud.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kui teil ei ole enam originaalpakendit, on oluline, et toode oleks h\u00e4sti pakitud ja polsterdatud. Lisaks sellele tuleks toode asetada p\u00fcstiselt ja keskeltl\u00e4bi kasti ning t\u00fchjad kohad tuleks t\u00e4ita t\u00e4itematerjaliga, et v\u00e4ltida toote liikumist ja kahjustumist transpordi ajal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kui teil on k\u00fcsimusi, v\u00f5tke palun \u00fchendust meie klienditeenindusega, kes aitab teil hea meelega leida \u00f5ige pakendi kauba turvaliseks tagastamiseks.<\/span><\/p>\n<ol>\n<li><b> T\u00fchistamis\u00f5iguse v\u00e4listamine ja piiramine (BGB \u00a7 312g): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">T\u00fchistamis\u00f5igust ei kohaldata:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kaup, mis on valmistatud kliendi spetsifikatsioonide j\u00e4rgi v\u00f5i on selgelt isikup\u00e4rastatud.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kergesti riknevate v\u00f5i l\u00fchikese k\u00f5lblikkusajaga kaupade puhul.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pitseeritud kaubad, mida ei saa tagastada h\u00fcgieeni- v\u00f5i tervisekaitselistel p\u00f5hjustel, kui pitser on eemaldatud.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kaubad, mis oma olemusest tulenevalt on lahutamatult segunenud teiste kaupadega.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ajalehed, ajakirjad v\u00f5i perioodikav\u00e4ljaanded (v\u00e4lja arvatud tellimused).<\/span><\/li>\n<\/ul>\n<ol>\n<li><b> T\u00fchistamis\u00f5iguse ennet\u00e4htaegne l\u00f5ppemine (BGB \u00a7 356): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">T\u00fchistamis\u00f5igus l\u00f5peb ennet\u00e4htaegselt, kui:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pitseeritud audio\/videosalvestiste v\u00f5i tarkvara tarnimine, kui pitser on eemaldatud.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teenused, mis on osutatud t\u00e4ies mahus, tingimusel et tarbija on andnud selleks eelnevalt oma selges\u00f5nalise n\u00f5usoleku.<\/span><\/li>\n<\/ul>\n<h4><b>T\u00fchistamisvormi n\u00e4idis<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Kui soovite lepingu t\u00fchistada, kasutage palun j\u00e4rgmist vormi:<\/span><\/p>\n<p><b>T\u00fchistamisvormi n\u00e4idis:<\/b><\/p>\n<p><b>To:<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, D-12169 Berliin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email:verkauf@antstore.de\u00a0<\/span><\/p>\n<p><b>Teema:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tellimuse t\u00fchistamine [tellimuse number]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b>Sisu:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">K\u00e4esolevaga annulleerin lepingu j\u00e4rgmiste kaupade ostmiseks:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> [sisesta kauba kirjeldus]<\/span><\/p>\n<p><b>Tellitud:<\/b><span style=\"font-weight: 400;\"> [kuup\u00e4ev]<\/span><\/p>\n<p><b>Saadud: <\/b><span style=\"font-weight: 400;\">[kuup\u00e4ev]<\/span><\/p>\n<p><b>Tarbija nimi: <\/b><span style=\"font-weight: 400;\">[Nimi]<\/span><\/p>\n<p><b>Tarbija aadress: <\/b><span style=\"font-weight: 400;\">[aadress]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kuup\u00e4ev ja allkiri (ainult kirjaliku t\u00fchistamise korral posti teel)<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"font-family: Verdana; font-size: small;\">Lae alla t\u00fchistamisvorm:<\/span><\/strong><br \/><a href=\"https:\/\/www.antstore.net\/shop\/images\/documents\/Information-Reklamation-de.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: verdana,arial,helvetica,sans-serif;\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.antstore.net\/shop\/images\/pdf_logo.gif?w=1020&#038;ssl=1\" alt=\"\" border=\"0\" \/>Teave ja tagasisaatmine<\/span><\/a> (saksa keeles), (PDF 0,4 MB)<br \/><span style=\"color: #666666; font-family: arial,helvetica,sans-serif; font-size: xx-small;\">(Koosneb j\u00e4rgmisest: Info \/ Vormel)<\/span>\u00a0<\/p>\n<h2>Kaubatoodete tagastamine\/ tagasiv\u00f5tmine<\/h2>\n<p>Kategooria Kaubad toodete tarnimise ja tootmisega tegeleb meie partner PRINTFUL. Tellides \u00fche neist toodetest, n\u00f5ustute PRINTFULi tingimustega, privaatsuspoliitikaga ja tagasisaatmispoliitikaga.\u00a0<\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/terms-of-service\">PRINTFULi kasutustingimused leiate siit.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/returns\">PRINTFULi tagastuspoliitikat leiate siit.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/privacy\">PRINTFULi privaatsuspoliitikat leiate siit.<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-632","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/pages\/632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/comments?post=632"}],"version-history":[{"count":10,"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/pages\/632\/revisions"}],"predecessor-version":[{"id":10639,"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/pages\/632\/revisions\/10639"}],"wp:attachment":[{"href":"https:\/\/antcube.shop\/et\/wp-json\/wp\/v2\/media?parent=632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}