{"id":632,"date":"2021-07-30T13:32:44","date_gmt":"2021-07-30T11:32:44","guid":{"rendered":"https:\/\/antcube.shop\/?page_id=632"},"modified":"2024-11-29T15:27:28","modified_gmt":"2024-11-29T14:27:28","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/antcube.shop\/en\/refund-policy\/","title":{"rendered":"Complaints and right of withdrawal"},"content":{"rendered":"\n\t<div id=\"gap-740283321\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-740283321 {\n  padding-top: 200px;\n}\n@media (min-width:550px) {\n  #gap-740283321 {\n    padding-top: 197px;\n  }\n}\n@media (min-width:850px) {\n  #gap-740283321 {\n    padding-top: 190px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-269713818\">\n\n\n\t<div id=\"col-1808303554\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>Complaints processing and right of cancellation<\/b><\/h3>\n<h4><b>1. complaints processing<\/b><\/h4>\n<p><b>General information:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you are not satisfied with the delivered goods or live animals, please inform us promptly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your statutory <\/span><b>warranty rights <\/b><span style=\"font-weight: 400;\">according to \u00a7\u00a7 434 ff. BGB (German Civil Code) remain unaffected.<\/span><\/li>\n<\/ul>\n<p><b>Report a complaint:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Report complaints via your customer account: <\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Your account \u2192 Your orders \u2192 Notifications. <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">A prepared form is available there for you to clarify problems quickly.<\/span><\/li>\n<\/ul>\n<p><b>Important steps for complaints:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contact us before returning the goods:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Please do not return the goods without prior agreement. Damage can often be documented by photos and clarified by e-mail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Returns will only be made on our instructions.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Live animals:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">On receipt, check that the hive is complete (queen, brood, workers) and in good condition (e.g. injuries, mite infestation).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Report any discrepancies or failures immediately by e-mail to verkauf@antstore.de, including photo documentation.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transport damage:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Have external damage to the packaging noted directly by the deliverer. Document the damage photographically and inform us by e-mail at verkauf@antstore.de.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Technical defects:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Report technical problems either to us or directly to the manufacturer. Contact the manufacturer via the hotline provided or by e-mail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In the event of defects, you are entitled to <\/span><b>rectification<\/b><span style=\"font-weight: 400;\">, <\/span><b>replacement delivery <\/b><span style=\"font-weight: 400;\">or, if rectification is unsuccessful, cancellation of the contract or reduction of the purchase price in accordance with \u00a7 439 BGB.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Incorrect or missing articles:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Check the delivery immediately for correctness and completeness.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If items are missing or have been mixed up, please let us know so that we can rectify the error immediately.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b>Exchange\/cancellation:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If an item is not to your liking, it can be returned subject to the <\/span><b>statutory right of cancellation <\/b><span style=\"font-weight: 400;\">(see below). The prerequisite is compliance with the deadlines and conditions.<\/span><\/li>\n<\/ul>\n<h4><b>2. right of cancellation<\/b><\/h4>\n<ol>\n<li><b> Cancellation policy for consumers (according to \u00a7 355 BGB):<\/b><\/li>\n<li><b> general right of cancellation for distance contracts:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumers (\u00a7 13 BGB), i.e. any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity, have the right to cancel a contract for the purchase of goods within 14 days without giving reasons.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> details of the cancellation period:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Start of the cancellation period:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">For goods that can be sent by parcel post: From the day on which the consumer or a third party designated by him receives the last goods of the delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">For forwarding goods: From the day on which the last goods are handed over by the forwarding agent.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b> declaration of cancellation: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The cancellation is made by a clear written declaration (letter, e-mail) to:<\/span><\/li>\n<\/ol>\n<p><b>Contact: <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, <\/span><span style=\"font-weight: 400;\">D-12169 Berlin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Phone: +49 30 439703870<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email: verkauf (at) antstore.de<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following <\/span><b>sample cancellation form<\/b><span style=\"font-weight: 400;\">can be used (not mandatory).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> To meet the deadline, it is sufficient to send the cancellation notice before the deadline expires.<\/span><\/p>\n<ol start=\"4\">\n<li><b> consequences of the cancellation:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reimbursement of all payments made, including the standard shipping costs (but not for more expensive desired deliveries), will be made within 14 days of receipt of the cancellation at the latest.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The original means of payment used will be used for the refund, unless otherwise agreed. There are no fees for the refund.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds may be refused until the goods have been returned or proof of return has been provided.<\/span><\/li>\n<\/ul>\n<p><b>Return of the goods:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer bears the costs of the return.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The goods must be returned no later than 14 days after the declaration of cancellation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer is only liable for losses in value if they are due to improper handling that goes beyond the necessary inspection of the condition and function.<\/span><\/li>\n<\/ul>\n<p><b>Note:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We strongly recommend that you use the original packaging when returning sensitive goods such as glass. This is the easiest way to ensure that the packaging is suitable for protecting these materials. Original packaging is often specially designed for the transport of sensitive goods.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you no longer have the original packaging, it is important that the product is well packed and padded. In addition, the product should be placed upright and centred in the box and empty spaces should be filled with filling material to prevent the product from moving and being damaged during transport.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have any questions, please contact our customer service team, who will be happy to help you find the right packaging for the safe return of the goods.<\/span><\/p>\n<ol>\n<li><b> Exclusion and restriction of the right of cancellation (\u00a7 312g BGB): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The right of cancellation does not apply to:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Goods that are made to customer specifications or are clearly personalised.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perishable goods or goods with a short expiry date.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sealed goods that cannot be returned for reasons of hygiene or health protection once the seal has been removed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Goods which, due to their nature, have been inseparably mixed with other goods.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Newspapers, magazines or periodicals (except for subscriptions).<\/span><\/li>\n<\/ul>\n<ol>\n<li><b> Premature expiry of the right of cancellation (\u00a7 356 BGB): <\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The right of cancellation expires prematurely if:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery of sealed audio\/video recordings or software if the seal has been removed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Services that have been provided in full, provided that the consumer has given his express prior consent.<\/span><\/li>\n<\/ul>\n<h4><b>Sample cancellation form<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you wish to cancel the contract, please use the following form:<\/span><\/p>\n<p><b>Sample cancellation form:<\/b><\/p>\n<p><b>To:<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">ANTSTORE, Martin Sebesta<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Selerweg 41, D-12169 Berlin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email:verkauf@antstore.de\u00a0<\/span><\/p>\n<p><b>Subject:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Cancellation of order [order number]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b>Contents:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I hereby cancel the contract for the purchase of the following goods:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> [insert description of goods]<\/span><\/p>\n<p><b>Ordered on:<\/b><span style=\"font-weight: 400;\"> [date]<\/span><\/p>\n<p><b>Received on: <\/b><span style=\"font-weight: 400;\">[date]<\/span><\/p>\n<p><b>Name of the consumer: <\/b><span style=\"font-weight: 400;\">[Name]<\/span><\/p>\n<p><b>Address of the consumer: <\/b><span style=\"font-weight: 400;\">[address]<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Date and signature (only for written cancellation by post)<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"font-family: Verdana; font-size: small;\">Download cancellation form:<\/span><\/strong><br \/><a href=\"https:\/\/www.antstore.net\/shop\/images\/documents\/Information-Reklamation-de.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: verdana,arial,helvetica,sans-serif;\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.antstore.net\/shop\/images\/pdf_logo.gif?w=1020&#038;ssl=1\" alt=\"\" border=\"0\" \/>Information and returnbill<\/span><\/a> (german), (PDF 0,4 MB)<br \/><span style=\"color: #666666; font-family: arial,helvetica,sans-serif; font-size: xx-small;\">(Consists of: Info \/ Formular)<\/span>\u00a0<\/p>\n<h2>Return\/ revocation of Merchandise Products<\/h2>\n<p>The delivery and production of Products in the category Merchandise is handled by our Partner PRINTFUL. By ordering one of these products you accept the Terms and Conditions, Privacy Policy and Return Policy of PRINTFUL.\u00a0<\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/terms-of-service\">Find PRINTFUL&#8217;s Terms and Conditions here.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/returns\">Find PRINTFUL&#8217;s Return Policy here.<\/a><\/p>\n<p><a href=\"https:\/\/www.printful.com\/policies\/privacy\">Find PRINTFUL&#8217;s Privacy Policy here.<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-632","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/pages\/632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/comments?post=632"}],"version-history":[{"count":10,"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/pages\/632\/revisions"}],"predecessor-version":[{"id":10639,"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/pages\/632\/revisions\/10639"}],"wp:attachment":[{"href":"https:\/\/antcube.shop\/en\/wp-json\/wp\/v2\/media?parent=632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}