{"id":102,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2026-04-17T10:49:38","modified_gmt":"2026-04-17T08:49:38","slug":"contact","status":"publish","type":"page","link":"https:\/\/antcube.shop\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\t<div id=\"gap-1318852975\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1318852975 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-906530689\">\n\n\n\t<div id=\"col-725482693\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\"lead\">Please read our <a href=\"https:\/\/antcube.shop\/faq-shop\/\">FAQ<\/a> before sending us a message.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-803333452\" class=\"accordion-item\">\n\t\t<a id=\"accordion-803333452-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-do-not-know-what-ant-species-to-keep-or-which-formicarium-you-should-use?\" aria-expanded=\"false\" aria-controls=\"accordion-803333452-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You do not know what ant species to keep or which Formicarium you should use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-803333452-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-803333452-label\">\n\t\t\t\n\n<p>Try our &#8220;Ant Finder&#8221; or &#8220;Formicarium Finder&#8221; &#8211; Our online customer service<\/p>\n<p><a href=\"https:\/\/antcube.shop\/ant-finder\/\">Find your ant species<\/a><\/p>\n<p><a href=\"https:\/\/antcube.shop\/formicarium-finder\/\">Find your Formicarium<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-820335593\" class=\"accordion-item\">\n\t\t<a id=\"accordion-820335593-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-times-and-charges-for-orders-from-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-820335593-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the delivery times and charges for orders from the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-820335593-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-820335593-label\">\n\t\t\t\n\n<p>You can find information about estimated delivery times here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/delivery-times\/\">Delivery times<\/a><\/p>\n<p>If you want to know about estimated shipping costs and delivery restrictions please look here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/shipping-costs-delivery-restrictions\/\">Shipping costs\/ delivery restrictions<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2672953082\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2672953082-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-have-questions-about-returns-or-refunds?\" aria-expanded=\"false\" aria-controls=\"accordion-2672953082-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You have questions about returns or refunds?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2672953082-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2672953082-label\">\n\t\t\t\n\n<p><a href=\"https:\/\/antcube.shop\/refund-policy\/\">Refund policy<\/a><\/p>\n<p><a href=\"https:\/\/antcube.shop\/terms-and-conditions\/\">Terms and conditions<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4084182270\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4084182270-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-accepted-in-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-4084182270-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are accepted in the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4084182270-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4084182270-label\">\n\t\t\t\n\n<p>You can find an overview of our accepted payment methods here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/payment-methods\/\">Payment methods<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-836504638\" class=\"accordion-item\">\n\t\t<a id=\"accordion-836504638-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-are-looking-for-user-manuals-for-your-starter-set?\" aria-expanded=\"false\" aria-controls=\"accordion-836504638-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You are looking for user manuals for your starter set?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-836504638-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-836504638-label\">\n\t\t\t\n\n<p>Find PDF user manuals to print or download here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/download\/\">Download<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3296586970\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3296586970-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-need-more-information-about-certain-ant-species-or-ant-keeping-in-general?\" aria-expanded=\"false\" aria-controls=\"accordion-3296586970-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You need more information about certain ant species or ant keeping in general?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3296586970-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3296586970-label\">\n\t\t\t\n\n<p>Find frequently asked questions about ants and ant keeping here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/faq-ants\/\">FAQ ants<\/a><\/p>\n<p><a href=\"https:\/\/antcube.shop\/catching-queen-ants\/\">How to catch your queen ant<\/a><\/p>\n<p><a href=\"https:\/\/antcube.shop\/ant-species\/\">Learn more about ants<\/a><\/p>\n<p><a href=\"https:\/\/antcube.shop\/social-media\/\">Check our YouTube Channels, you can find helpful tips and information there.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-378065697\" class=\"accordion-item\">\n\t\t<a id=\"accordion-378065697-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-have-questions-about-our-products?\" aria-expanded=\"false\" aria-controls=\"accordion-378065697-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You have questions about our products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-378065697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-378065697-label\">\n\t\t\t\n\n<p>If you have questions about our products please have a look in the respective product description in our shop first.<\/p>\n<p>Otherwise you can find more information here:<\/p>\n<p><a href=\"https:\/\/antcube.shop\/product-information\/\">Product information<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-1562435411\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1562435411 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_677321938\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=900%2C900&#038;ssl=1\" class=\"attachment-original size-original\" alt=\"ANTSTORE entrance\" srcset=\"https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=247%2C247&amp;ssl=1 247w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=510%2C510&amp;ssl=1 510w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=280%2C280&amp;ssl=1 280w, https:\/\/i0.wp.com\/antcube.shop\/wp-content\/uploads\/2021\/09\/Firmeneingang.jpg?resize=768%2C768&amp;ssl=1 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_677321938 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-620175479\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Contact us<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<ul>\n<li><strong>E-Mail<\/strong>: support@ants.de<\/li>\n<li><strong>Phone<\/strong>: <a href=\"tel:+49 30 439703870\">+49 30 439703870<\/a><\/li>\n<\/ul>\n<p><strong>Working hours <\/strong>(UTC\/GMT +1):<\/p>\n<ul>\n<li>Tuesday to Friday from 10:00 &#8211; 12:00 and 13:00 &#8211; 18:00<\/li>\n<\/ul>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Visit our store<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Address:<\/strong><\/p>\n<ul>\n<li>Street: Selerweg 41<\/li>\n<li>Postal Code: D &#8211; 12169<\/li>\n<li>Town: Berlin<\/li>\n<li>Country: Germany<\/li>\n<li>District: Steglitz-Zehlendorf<\/li>\n<\/ul>\n<p><strong>Opening hours<\/strong> (UTC\/GMT +1)<\/p>\n<ul>\n<li>Tuesday to Friday 13:00 &#8211; 18:00<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" style=\"border: 0;\" 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